Heroes on the 911 Line, Achieving the Impossible

When an individual on Mar tha’s Vineyard dials 911 seeking assistance, a sheriff’s dispatcher answers the telephone, takes information and dispatches the appropriate emergency responder. This sounds like a fairly straightforward task, but nothing could be further from the truth.

Chief Thomas Wagoner of the Loveland, Colo., police department said it best, and to mark national public safety telecommunications week, I would like to share his remarks, which follow.

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