On Tuesday, the Steamship board of governors voted to run the same scaled back summer schedule next year in light of crew shortages, but some members wondered if that was even possible as cancellations due to lack of staff pile up.
The Steamship Authority’s rising costs and staffing woes have the boat line already thinking about higher rates and scaled-back schedules next year.
At the board of governors meeting Tuesday, Steamship staff warned of potential fare hikes in 2025 and approved running the same pared down summer schedule that was implemented this year.
The news comes as the ferry service works to keep ferries running while juggling staffing shortages, construction of a new terminal, improvements in information technology systems and labor negotiations with the licensed deck officer union.
“We are going to see fare adjustments for next year,” said Mark Rozum, the Steamship’s treasurer and comptroller. “Looking at the cost of labor agreements, the IT investment we’re making and the maintenance expenses I’ve seen coming in the preliminary budget, I don’t see many categories that would not be subject to a fare adjustment next year.”
Staffing has been the chief concern for many Island residents and board members in recent weeks, with crewing cancellations piling up after the Steamship Authority already made cuts to service.
In May this year, in addition to reductions on the Nantucket route, the Steamship Authority decided to stop running three daily weekday roundtrip Sankaty freight boat trips in high summer due to the lack of crew. Instead, the boat line brought over the larger Woods Hole ferry onto the Vineyard route to make up for the lost car spaces.
On Tuesday, the board voted to run the same schedule next year in light of crew shortages, but some members of the board of governors wondered if that was even possible as cancellations due to crew shortages persist.
“I still have a concern that, given the last few days of running the schedule that is being proposed again, that it’s aspirational and not practical,” said Peter Jeffrey, the Falmouth board member. “We haven’t been able to run this schedule, and I think reliability goes longer with the traveling public than a schedule that seems aspirational.”
Steamship officials Tuesday laid out what they have done to try and attract crew members onto ferries. The boat line has attended 21 different job fairs on the Cape, South Coast and beyond in the past year, and has traveled as far as California and other maritime academies to beef up the ranks.
But the Steamship’s struggles in hiring mirror others around the country and come as fewer students enter the marine engineering and transportation fields.
The class of 2023 at the Massachusetts Maritime Academy in Buzzards Bay had 187 graduates between the two majors. The class of 2024 has 172 and the class of 2025 has 126. Maine Maritime also showed declining numbers of cadets going into these fields, Steamship Authority chief of operations Mark Higgins said.
The Steamship Authority does pay for training and hires cadets as summer workers, in an attempt to draw more people into the profession, but James Malkin, the Vineyard’s representative on the board, suggested the Steamship Authority look into other ways to be competitive, such as building employee housing.
“Everybody in the aviation industry, in the marine industry, is looking at shortages, is looking at the issues of getting people to work,” Mr. Malkin said. “We clearly are all fishing in the same pond here for people to come to work so I really think anything we can think of to deal with this situation, I for one, would be very supportive.”
There are also concerns about retaining the current staff. Seven of the current 57 Steamship captains and pilots, the two highest levels of crews, are over the age of 64, leading to concerns about pending retirements.
The Steamship Authority is currently in negotiations with its crew member union and had a closed-door session Tuesday to talk about a contract. Union leaders have said that better pay and better hours could help solve the staffing shortages.
Christine Todd, the chair of the Dukes County Commission, urged the boat line to do as much as it can to right the ship.
“I am inundated with concerned voices of our citizenship regarding the ongoing and ever-increasing problems with the reliability of the Steamship transportation,” she said. “I’m often being asked now, ‘what are you doing about it as our appointing authority?’ I am at a loss for words, as I have seen very little movement in a positive direction that I may justify with an improvement.”

Comments
On the fare increase point,
Kelly VHOn the fare increase point, adjustments would not be needed next year if the SSA would scale back the unnecessary WH terminal and if the SSA sought subsidies from the state as most other state ferry lines receive. The state pays for highways so why not ferries.
“We are going to see fare
Michael edgartown“We are going to see fare adjustments for next year,” oh really, who's going to keep coming here for $500 round trip? I have been here since august 01....much less people visiting. im here because my loyal visitors have left for more reasonable places.. .... I have asked bartenders, and waiters, and they say the same thing.....these ferry issues? mechanical, and crew shortages? maybe just empty ferries being cancelled...
the tourist industry is falling, and it is the islands fault......i.t investment? what a joke
Qualified applicants from a
just a thought edgQualified applicants from a nationwide pool will gravitate towards jobs that offer the best pay, security, and benefits and retirement. With the ridiculously high fares charged one would expect that there is plenty of cash flow to make this the best place in the world to work as a mariner. How do the ferries between Long Island and Connecticut prosper with fares a fraction of the SSA.
As a Mass Maritime grad and
JD Naron Vineyard HavenAs a Mass Maritime grad and licensed (and sailing) Marine Engineer myself, I can tell you that you are never going to recruit MMA grads with your current pay and schedule. I work in the Gulf of Mexico as an engineering contractor for multiple companies half the year and live on the Vineyard in my off time... I get paid $1000/day and work 12 hours in a 24 hour period (federal regulation). The Steamship Authority doesn't pay anywhere near that and they make you work 18 hours in a 24 hour period. So you want mariners to give up sailing on cooler ships to work longer hours for less money and deal with passengers??? Good luck with that.
Also, you don't need to raise ticket prices to increase pay or your licensed mariners. You just need to stop wasting money on buildings you don't need and going over budget on every project.
Get professional mariners in the top positions in the office (GM, VP, COO) who understand the industry, not accountants and lawyers.
As a retired captain myself
TC Edgartown (retired)As a retired captain myself of SSA, I could not agree more. We don’t need the fancy buildings. Old retrofitted ferries.
What a waste of money!
We need better management! Someone with experience not an accountant.
We need someone steering the ship and we don’t have it.
When are people going get it and speak up?
Where is our selectman and reps?
JD Naron... well said ! Spot
Darren S Welch Vineyard HavenJD Naron... well said ! Spot on and directly to the point !!
Great reply, JD! That's an
Lynne West TisburyGreat reply, JD! That's an educated, common sense response.
Round of applause for Mr JD
Danny East ChopRound of applause for Mr JD Naron!!
Everyone living on the Island
Tom OBEveryone living on the Island should be irate and calling there local and state reps. This is unacceptable! We worry about windmills, mopeds, traffic, affordable housing etc…
This should be from and center. This will kill our economy.
The SSA need a a complete overahaul. We need a leader not an accountant running the show.
SOS
I agree, the focus is
Kate OBI agree, the focus is affordable housing. This should be front and center.
We will not need Affordable housing w/out the SSA and tourists.
Fare adjustments is every
Bob EdgartownFare adjustments is every administrative answer to all problems and not unique to the Steamship Authority. Meanwhile, those on fixed incomes, have no option for fare adjustments other than two stay home and or do without.
Our national birth rate has
Christine SengeOur national birth rate has declined. We have employee shortages in many fields: primary care, physicians, nurses, veterinarians, veterinary assistants, etc. We need the people who are migrating to this country and we need to train them to fill some of these jobs.
With less ferries going
GB East chopWith less ferries going across and less help, why is there an increase. The savings the SSA , due to less runs and cancelled boats ,the rates should be coming down.
Has anyone ever taken a ferry
OBGal ONHas anyone ever taken a ferry out of Seattle? Cars line up without reservations. Ferries run back and forth all day. Fees are one way only saving time and personnel (if you go you will eventually be coming back , right?
Ferries are modern and clean as a whistle.
Send SSS people out there to see how it is done properly, please.
Yes, but Seattle ferries aren
Peter NYYes, but Seattle ferries aren’t built for and don’t operate in North Atlantic winters and they serve many more islands with much more volume
This was our fifth annual
Yodi King of Prussia, PAThis was our fifth annual trip to MV. Unfortunately, it is probably our last. At least for a while. We were anxious with the SSA from the start; getting a reservation for the week of Aug 11th was impossible. Thanks to an island friend, we were able to get a reservation. Costs are up and all I got were ferry cancelations for two weeks before crossing and the day of. Too much anxiety for us. Then we got on the island and restaurant prices are way up. Restaurants were not full for the prime week of the Summer. Rental costs, including taxes, have skyrocketed since the pandemic. In fact, all prices on the island are way up and we can get a beach vacation elsewhere for much cheaper. I blame the greed of the property owners and all of the businesses. They are making it impossible to afford. Mark my words, they will regret their decisions in a few years when the tourists stay away.
yup...my loyal friends are
Michael edgartownyup...my loyal friends are now loyal maine vacationers. this island is doomed...
What an amazing article. So
Wendy WTWhat an amazing article. So if I understand this correctly, you are going to ask me to pay more for a ticket that I a) have to fight to get during high season b) can’t, with any degree of certainty, trust that the ship will sail… while doing nothing to fix a disastrously failed system???? How about you upgrade the IT system and run less boats while keeping the fares the exact same… because the ones that you are running are going off half full, even when no reservations seem to exist online and people in standby. Bonus points if you halt construction on a ferry terminal that doesn’t promise any islanders any benefits…. I don’t need a place to sit when I arrive at woods hole. I need to get on the ferry. I need to go home. I don’t want to talk to anyone if I can use the internet to secure my ticket. This is insane and amazing frustrating for island residents
We haven’t heard much about
MJF WTWe haven’t heard much about the new ferries lately.
When are they due to join the SSA and how are they expected to impact these ongoing issues?
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