For 35 years, independent grocer Steve Bernier has run Cronig’s Markets with a highly personal touch. Now he will sell the business to Andrea Donnelly, a 26-year employee.
For 35 years, independent grocer Steve Bernier has run Cronig’s Markets with a highly personal touch. He works longer days than any of his staff, consistently supports local causes and offers an ongoing, no-strings-attached discount to customers who are Vineyard residents.
A genial presence around his stores, Mr. Bernier has been an implacable foe to Stop & Shop, going so far as to thwart the supermarket chain’s expansion on Water street in Vineyard Haven by purchasing a derelict house down the block and donating it to the Island Housing Trust in 2012.
Stop & Shop was also on Mr. Bernier’s mind when he decided to sell his business to Andrea Donnelly, a 26-year Cronig’s employee who has been the company bookkeeper for the last two decades. The transfer should be completed by the end of the year, he said this week.
“Stop & Shop would love to buy these two stores, okay? They would own the market, they would raise the prices 20 per cent . . . and have a field day,” Mr. Bernier told the Gazette Wednesday, in his office over the flagship Cronig’s in Vineyard Haven. The company’s Healthy Additions retail store is located behind the State Road market, with the Up-Island Cronig’s a few miles up the road in West Tisbury.
Now 74, Mr. Bernier had been reflecting on a succession plan to keep Cronig’s independent since not long after the business celebrated its centennial in 2017, he said.
“By fiduciary law, if this goes off to my will and the trust officer, it has to be sold for the highest price,” he said.
“Here comes Stop & Shop, here comes somebody from L.A., here comes somebody from New York, and Cronig’s goes out the window and no longer is a community grocery store.”
The Covid-19 pandemic, which flooded the stores with customers, overwhelmed the staff and sent Mr. Bernier himself to Boston by air ambulance for emergency treatment at Beth Israel Hospital late last year, threw a harsher light on the need to secure the markets’ future, he said this week.
“The nurses told me that they think that . . . I was the worse case that survived, on this Island,” he said.
“So that just took what we’re talking about here, and it said, ‘Do this while you’re alive and participatory. This should not be done on your deathbed. This should not be done at a fire sale. This should not be done at an auction. This should be handled appropriately. Signed, sealed and delivered to the Edgartown courthouse, and then let’s get back and then I don’t have to worry about [it].’”
There was one problem with Mr. Bernier’s plan: He had to convince Ms. Donnelly to accept her role as his chosen successor.
“She thought I was out of my mind. ‘No, you’re acting crazy, start making sense, c’mon,’” he recalled of their earliest conversations.
But Mr. Bernier was convinced that Ms. Donnelly, a neighorhood resident who had worked her way from the grocery floor to the top financial role, was the right next leader for Cronig’s.
“I was talking to someone who just graduated from Harvard Business School, okay, and knew how to run an office and push numbers, but he was lousy with people; he didn’t know his business very well, didn’t understand a customer,” Mr. Bernier said. He continued:
“Andrea, having worked here for 26 years, gave me the chance to see her in all different kinds of roles, so it helped me realize what should I be looking for, what’s going to be successful, and it ain’t about the money. It’s about community.”
Ms. Donnelly’s character and values are exactly what Cronig’s needs, Mr. Bernier said.
“Boots on the ground, [the] customer matters, this is our community, what goes around comes around . . . [she has] high marks,” he said.
“In her character, in her DNA, in her humbleness, in her spirit: A, A-, A+, A-, A . . . It’s all those things that we value, and when we live with those values, and we function from those values, the equation changes,” he said.
Having eventually brought Ms. Donnelly around to his thinking, Mr. Bernier structured a sale in which no money will change hands, for a sum he wouldn’t specify but said was drastically below what the business would bring on the open market.
“I think I could sell this for twice what I’m selling it to her for,” he said. He is also financing Ms. Donnelly’s purchase over 30 years, he added.
“And it’s proved out to be maybe the wisest business decision I’ve made, because we’re in year 104 and there should be a lot more years to come thereafter, so for me to just sit there and think about my 35 years here is being short-sighted. It’s really about the next 35 years.”
Nonetheless, both Mr. Bernier and Ms. Donnelly are feeling some jitters, he said.
“We’re both scared now, it’s a big deal, there’s a lot on the table. It’s a small business, but in our little world, it’s a big business,” he said.
Gesturing toward a photograph of himself with Robert Cronig, who sold the family stores to him in 1986, Mr. Bernier recalled his own nervousness about taking over Cronig’s, even with 22 years of mainland supermarket experience below his belt.
“I stepped into this world. I joined up to be part of this world. I learned to respect and be a good working member of this community,” he said.
And it’s the Island community that makes his unconventional deal with Ms. Donnelly possible, Mr. Bernier said.
“It’s breeding itself in the perfect petri dish called Martha’s Vineyard that’s going to give this a chance to succeed, where out there on the mainland, I maybe wouldn’t even think or dare to do this,” he said. “But here, it seems quite probable and right to do.”
Cronig’s customers won’t notice a difference after Ms. Donnelly becomes the owner, Mr. Bernier said. The two won’t even exchange offices at first.
“I’m selling the assets of this to her . . . but it’s a partnership,” he said. “She needs me here for the next 10 years to teach her how to own a business, be a leader, be a manager of the front office. So we’re dependent on each other.”
While Ms. Donnelly hires new workers for the payable, receivable and payroll functions of her bookkeeping office, Mr. Bernier will be showing her the management ropes, he said.
“On the day the paper is moved, we have to come back. We’ve still got to do our job. So there’s no fanfare, there’s no parade going down Main street, okay, just sign this here and tomorrow morning get your butt back to work and let’s go.
“The thing is, retail foods is an every day event and you’re no better than the day you’re doing,” Mr. Bernier continued. “Whether she owns it or whether I own it . . . we have a job here to do for our customers and this community. You can slice it any way you want; get your ego out of the way.”
Just as his off-Island experience prepared him to own his own markets on the Vineyard, Mr. Bernier said, the years running Cronig’s — where he still begins each day with a broom in his hand, sweeping the parking lot — have readied him for the coming transfer to Ms. Donnelly.
“This next chapter in the book is the best part to come,” he said. “So I want to hang around for the next 10 to 15 years and watch this dream unfold. I want to participate and be part of the success for that transition. Thirty years from now, Andrea can do the same thing all over again.”

Comments
He sells quality stuff, but
Charlie Callahan So Boston/EdgartownHe sells quality stuff, but the average person would go broke shopping there
I consider myself an average
TisKid VHI consider myself an average person and I don't go broke shopping there. I take the 20% off and do fine with better food and parking.
Steve has always put the
Ginny Jones WTSteve has always put the community and community values first right from the "get go."
Thanks to you, Steve, and all your staff. Old Mr.Cronig and his kids: Robbie, David and Annie Cronig were a hard act to follow but you have more than succeeded and flourished.
“Stop & Shop would love to
Tom Edgartown“Stop & Shop would love to buy these two stores, okay? They would own the market, they would raise the prices 20 per cent . . . and have a field day,”
Steve, all do respect your prices are out of control... They might drop the price 20 per cent... I am an Islander I can't afford the prices you have been charging.
They give discounts to
MarieThey give discounts to residents? That explains your high prices.
Stop n Shop has a bigger selection and has discounts for regular customers. Everyone can get a discount card for Stop n Shop.
But in VH you can't get a
TisKid VHBut in VH you can't get a parking spot and I don't desire to drive across the island to save $6
No one forces you to shop at
David VHNo one forces you to shop at Cronigs. Enjoy Stop&Shop. You have choices.
This is such a moving story.
Diane Lex/VHThis is such a moving story. Kudos to Mr Bernier for being community minded and making the effort to implement his plan. More of this, please! Our world would be much better off if we behaved as stewards of our environment versus profiteers (depleting resourses/compromising values for private gain) imho. Thank you SB & AD. Good Luck!
Good luck Steve! I have no
Jack NYGood luck Steve! I have no problem with your higher prices….you have high end products that I want and I am willing to pay for.
Thank you
I just have to comment on
Gail Vineyard HavenI just have to comment on this …“it ain’t about the money. It’s about community”
Well if this was true why are the prices so much higher at Cronigs than the other two grocery stores.
Stop n Shop and Reliable?
Cronig’s isn’t competing with
T Bone Oak BluffsCronig’s isn’t competing with Reliable or Stop & Shop. Each of the 3 brands have their own target markets, and each serve their audiences well. Stop trying to make Cronig’s another Stop & Shop. He doesn’t have the purchasing power of a regional chain, and that’s fine by me. I will say it would be nice if Tisbury could finally approve enhancements to the VH S&S.
Maybe because Stop and Shop
TisKid VHMaybe because Stop and Shop doesn't partner with local producers, hire differently abled people, and try to do something about global warming? Maybe because he doesn't have the purchasing power of a corporation like Stop and Shop. Maybe because they give nothing to affordable housing. In fact Stop and Shop has housing for its employees....but only if you come here from off island. They had an employee living long term in the homeless shelter here, but not their own housing. Yes they did. Yes they did.
To everyone whining about
Price checker WtTo everyone whining about cronigs prices- Stop and shop gets steeper discounts on big ticket grocery items as a huge corporation and thus can afford to charge less. But most of the stuff that’s cheaper is junk food or non perishables that can be bought easily online. Many of the prices for more obscure items or higher quality food is less at cronigs.
I only shop there for items I
Rich Zaleski Vineyard HavenI only shop there for items I can't get elsewhere. Otherwise why would I pay $2.25 for a cup of yogurt I can get at Stop n Shop for $1.25?
So I don't have to get to the
TisKid VHSo I don't have to get to the VH Stop and Shop at 6am or 10pm. Also hypothetically pre covid you could get a decent salad at Cronigs. Cronigs also has arguably better locations and if you don't like getting rained on or snowed on or having the sun bake your car they have way better parking.
Stop & Shop couldn't raise
Paul Oak BluffsStop & Shop couldn't raise prices 20% over Cronigs Prices since that would be price gouging. Nice store but the most expensive grocery store I have ever been in, including in NYC. Sell it to Stop & Shop and prices would rop and diversity of items would increase.
Good luck Steve! Happy
Jim OBGood luck Steve! Happy retirement enjoy!
I have no issue with your higher prices you have quality!! Some say $ 17.99 lb for blueberries is expensive I say buy frozen @ stop n shop
We love Cronigs… the prices
Carla VH, Manhattan, N.Y.We love Cronigs… the prices are no different than any other high end cheese shop’s or Whole Foods …. I like good food… and I am willing to pay for it!!
Oscar Wilde said it perfectly
Richard Barbieri Oak BluffsOscar Wilde said it perfectly: “The cynic knows the price of everything and the value of nothing.” Sad to see we have so many Vineyard cynics, but hooray for the others who value values, in food and community, over price.
Thank you Steve! Happy
Sandy OBThank you Steve! Happy Retirement! Steve does it for the community not the money.
Thank you Steve for all you
Bryson ManhattanThank you Steve for all you do! Cronigs has the best produce on the Island!!!! I know your hearts in it for the community and not the money.....
Thank you Bry and Neil
Steve,
Ethan and Manny ChilmarkSteve,
You are a credit to our community and should be held up as a shining example of perseverance and commitment to an overwhelming job.
Working to serve the public is at times a difficult and thankless job, yet you carry on and continue to deliver… every morning 6 am with the broom and pan in hand …. God bless you Steve!!!!
Without you and your continued efforts to help keep us fed we would be in very sad shape indeed.
This arrived by email today:
Anne Hudson, MA/ChilmarkThis arrived by email today: "Richard Barratt (2010) spent many years working for the World Bank and has written about how we need to embrace a new leadership paradigm that moves:
1) from I to We
2) from what's in it for me to what's best for the common good (and how can I best contribute)
3) from the aiming to be best in the world, to focusing on being the best for the world."
Steve is this leader. Thank you Steve for doing well by the island community. Anne Perschel, Leadership Coach/Psychologist
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