<p>An unprecedented series of equipment failures that has crippled the Steamship Authority for most of the past month was a “perfect storm” of events that could not have been foreseen, the boat line port council heard Wednesday.</p>
An unprecedented series of equipment failures that has crippled the Steamship Authority for most of the past month was a “perfect storm” of events that could not have been foreseen and is highly unlikely to recur — that was the consensus at Wednesday’s monthly meeting of the boat line’s port council, an advisory board with seven representatives from the port towns of the Cape and Islands.
“This is never going to happen again,” said Nathaniel Lowell, who represents Nantucket on the council. “This was like a meteorite landing — it’s crazy.”
SSA general manager Robert Davis told the council, which met at the Steamship Authority’s Hyannis office, that the boat line has had a contingency plan for replacing a vessel that goes out of service unexpectedly.
“We just never had a contingency where we anticipated two vessels being out at the same time,” while other boats are undergoing scheduled maintenance, Mr. Davis said.
Port council members and Falmouth selectman Doug Brown had only positive comments for the way the boat line handled the matter — extending the daily schedule, providing fast-ferry service aboard the leased Whaling City Express and communicating the changes to the public.
“You did the best you can with a tough situation,” Mr. Brown said.
“This was a fluke. I don’t think management can have a quote-unquote plan for something like this,” Mr. Lowell said. “Boats have to be fixed.
“If you’re at Logan and your plane cancels, there isn’t another plane sitting there waiting. All you see is planes out the window, but you can’t use any of them.”
Director of maintenance and engineering Carl Walker issued an apology to everyone affected by the service disruption.
“People have called it a perfect storm, but there’s no excuses. We have to do better,” Mr. Walker said. “Some of this was within our control, some wasn’t, but we need as managers to deal with this.”
He thanked the boat crews and his fellow managers for pulling together during the service emergency. Mr. Davis also had warm words for terminal neighbors in Woods Hole, where ferries have been making extra-early and late trips to catch up with the demand.
“I would be remiss if I didn’t thank our neighbors for being so understanding. We apologize for the noise that may have been generated during those late night and early owning hours,” he said.
The ferry Woods Hole joined the Hyannis-Nantucket route on Tuesday and Wednesday after repeated sea trials failed to replicate an alarm that had led the Coast Guard to order the vessel out of service on March 29.
Under an agreement with the Coast Guard, the Woods Hole was carrying only vehicles and crew — including Mr. Davis, on Wednesday afternoon — while passengers ride the Grey Lady fast ferry.
The Woods Hole was set to return to the Vineyard run on Thursday, but Mr. Davis said incoming weather meant the boat line would likely keep the vessel in Hyannis overnight and return it to service Friday.
He said the Island Home, which has been sidelined in Fairhaven with a faulty bow thruster, is also expected to return to service this week.
“We’re in a position that tomorrow the Coast Guard will be able to clear this vessel,” Mr. Davis said Wednesday.
The return of the Woods Hole and Island Home will bring an end to Vineyard commuters’ speedy trips across the sound aboard the fast ferry.
“I’ve heard loud and clear from passengers that they love the service,” said Mr. Davis, who has been riding the Whaling City Express himself.
But he identified potential drawbacks.
“This time of year it may work well because it’s commuters, it’s Islanders, it’s workers. We’re not dealing with luggage, we’re not dealing with bikes,” he said.
Additionally, he said, the high-speed boat has a passenger capacity of just 149 and close to 140 passengers have boarded some of its recent Vineyard runs. Finally, a fast ferry would be a new purchase and at present, the boat line only has enough slips to berth the five ferries it already runs in high season.

Comments
Unprecedented? How about
Jandy MVUnprecedented? How about ‘preposteous’? This would have been excusable as a meteorite hit if it wasn’t dragging into its third week, with numerous / repeated false-starts. How many swings at getting vessels back online do people get before the buck stops somewhere?
Folks - I'm seeing all this
John EdgartownFolks - I'm seeing all this commentary about adding regular year-round fast ferry service to the island. If you think you have housing affordability issues now, when you make it a 20 minute commute, I think you will see another infux of individuals competing for scarce housing resources - that 45 minute ride is the only thing preventing the island from becoming the cape, with a casino to boot!
Well, the ferry would go both
James Pi3 Edgartown/New HavenWell, the ferry would go both ways I think, so it would be easier for people to commute to the island.
Thank-you, John. Whatever
Dana VHThank-you, John. Whatever happened to using the 45 minute boat trip to decompress? Relax. Remember relaxing? To take a few deep breaths and get into an island frame of mind? We live here for a reason, yes? The pace is a bit slower and most of us like it that way. Perhaps what has happened is that people who’ve moved here recently want things to move more at the pace to which they were accustomed. Visiting here on Waiheke Island in NZ (an island whose issues are strikingly similar to ours), I keep seeing a bumper sticker that states,”Slow down, you’re here!” I believe we had one similar to it years ago. Next they’ll want a bridge.
Maybe the management of our
Joe Consumer Off The Coast Of Woods HoleMaybe the management of our Authority should look to Washington State to see how it is done: http://www.wsdot.wa.gov/ferries/
Maybe Davis could recommend
charlie callahan so boston/edgartownMaybe Davis could recommend renting mopeds to go from WH to VH. Just a thought. That would be as stupid a decision as building an unnecessary multimillion dollar ticket booth before you have reliable vessels to carry people to and from MV
We don’t need the fast ferry
Jandy MVWe don’t need the fast ferry year round - it was great as a stop-gap, but adding that cost to the SSA structure would not be wise. I’d settle for consistency in the base service. I also agree that we need more people on the island like we need a hole in the head.
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