Citizen Group Presses for Community Relations Overhaul at Hospital

A concerned citizen group that formed after recent upheaval at the Martha’s Vineyard Hospital is turning up the heat.

A concerned citizen group that formed after the recent upheaval at the Martha’s Vineyard Hospital is turning up the heat on what group members say is a critical — and longstanding — need to overhaul community relations at the Island’s only hospital.

“Conversations indicate that residents are losing confidence in the hospital board of directors’ decisions and choices,” the group wrote in part in an open letter to the community published in today’s edition. “Our hospital’s future is too important to ignore.”

The letter spells out ongoing issues with the hospital that it says were revived — rather than precipitated — by the sudden firing of hospital president and chief executive officer Joseph Woodin in early June after just 13 months on the job.

The firing touched off a torrent of questions and concerns from community members that lingered through the summer. Former president and chief executive officer Timothy Walsh was reinstalled as interim head of the hospital while a search for a new CEO was begun. That search remains ongoing. The Vineyard hospital is an affiliate of Massachusetts General Hospital in Boston, owned by the larger health care conglomerate Partners Health Care.

The citizen group letter notes that as of this week, more than 700 statements, letters and comments on social media have been recorded about the hospital since June.

Calls for change at the top on the hospital board of trustees, whose officers have remained the same since 2010, have seen no response. Chairman Timothy Sweet has been on the board for 20 years and vice chairman Edward Miller for 13 years. Island attorney Ronald Rappaport quietly resigned from the board mid-summer, later citing differences with the board over governance issues. Calls for a public meeting have also seen no response, although the hospital board has met privately with members of the citizen group, and held strategic planning sessions with hand-picked leaders from community organizations.

Speaking to the Gazette by phone Thursday, Mr. Walsh said the hospital has been advised by its lawyers that it cannot hold a public forum because a severance agreement with Mr. Woodin remains unsettled.

“The whole severance arrangement and agreement . . . has just been a bone of contention,” Mr. Walsh said. “I believe if we get in a public forum people are going to want to talk about that, and we can’t.”

Meanwhile, citizen group leaders said they are renewing the effort to open up a public dialogue — not about clinical care at the hospital which they describe as excellent, but about communication and community involvement, which they describe as poor.

“The inability of the community to talk with the hospital is a concern and a longstanding concern,” said Victor Capoccia, who co-chairs the citizen group with Sheila Shapiro, in a telephone interview. He continued:

“The events of the summer were so stark in terms of communication — or non communication . . .  it was a trigger that said ‘enough.’ We need to make it known to the hospital board and the parent organization that the community is not happy with that dimension of the hospital. The hospital needs to be more responsive, more accountable, more transparent: to the people who give money, to the people who use it, to the people who live here and for whom the world of health care is changing.”

He said the citizen group plans to shortly launch a survey to give Islanders a chance to register their views about the hospital, and to gauge community interest in a public forum.

Mr. Capoccia said the survey will be circulated widely to year-round and seasonal residents. The timing of the letter and the survey are self explanatory, he said.

“I think our statement addresses the question of why now, in that we have had two formal meetings and a number of one-on-one private conversations with the Mass General representative to the board and with different board members,” he said. “Every one of those, including the formal meetings, have been respectful and heard — but the inability to actually have some specific follow-up relative to the community conversation hasn’t happened. We want to try to make that happen. And we will hold the meeting ourselves if necessary.”

Mr. Capoccia, who has a broad background in the health care field and has served on boards, including Martha’s Vineyard Community Services, also criticized the hospital leadership for a poor showing this summer and in recent years with its annual report.

“If we look at that report what we see is a document that is a list of donors — there is no summary of financial activity,” he said. “If you compare it to annual reports at most nonprofits, in their reports you will find a summary of programs, and always a summary of the organization’s financial well being, along with a list of donors.”

He concluded:

“I think the hospital is afraid that this is the Joe Woodin issue and I don’t know why, because it absolutely is not. That in effect was the straw that broke the community’s back around the longstanding dissatisfaction.

“There is a history of these stories. It’s time that this is not just another in series.”

Comments

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 07:24

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Also Interested WT

The hospital is not Farm Neck
It should not be run by a small group of wealthy insiders.
It should be a community hospital for all.

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 09:41

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Bill Edgartown

Check out the Hospital's own Needs Assessment, conducted last year. Theoretically, an effort to get community input on what Islanders perceive to be the most pressing needs from our most important healthcare resource. Totally ignored by most accounts. Symptomatic perhaps, but also existing evidence on how Islanders feel, not only about the Hospital, but also about what they see as our most important Needs. Another survey? Maybe, but it's going to take a lot more than that to get these guys to listen.

Marina VH

the Survey is a small step: then follows the next step. Incremental steps and not give up. Urgent need for there to be a way for the whole community to weigh in. You (the public) already have weighed in with all your comments and made your feelings very clear: keep it up: don't give up!

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 09:55

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Lorna Andrade Edgartown

Governance in a small community hospital must be transparent to engage the community who supports it with donations and patients.
Doctors and Nurses and other allied staff members get paid by the people who resides in this community.
Let Martha's Vineyard Hospital step up and do the correct leadership by including our community members in the Governance and let it be DIVERSE IN PRESENCE!

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 11:26

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MT OB

Well at least the board now has term limits. Who called for terms limits? O yea - the guy they fired. How telling.

Paul G Vineyard Haven

This statement is meaningless without some further explanation. The purpose of this community committee is to get some facts behind a seemingly poor decision by a self-serving board that must be replaced as soon as possible.

John OB

That is what you say, however, Myself, and about every single person I've spoken to who works at the hospital has nothing but positive comments about him. Further, when asked why he was fired, the board chair said "no malfeasance". So while you may want to lob a comment out there, I think the rest of us would like for anyone to come out with anything of substance, regarding why he was dismissed without any reason we can find.

John English Tisbury

Apparently, the bylaws of the hospital are being ignored. Here is what they say:

Election and Term
The Trustees (other than the ex officio Trustees) shall be elected by the Member. The term of office for each Trustee elected at an Annual Meeting shall be three (3) years, provided that the terms of all Trustees shall be set such that, as nearly as possible, one-third of the MGH Trustees and one-third of the Island Trustees shall be elected each year. The Member may at any time in its discretion elect Trustees to serve for terms of less than three years. Except for any Trustee who is serving as Chairman of the Corporation, no person elected Trustee who has served as such for nine consecutive years shall be eligible for re-election until one year following the date on which the Trustee’s last term expired. The Chairman may not serve as a Trustee for more than 12 consecutive years.Election and Term
The Trustees (other than the ex officio Trustees) shall be elected by the Member. The term of office for each Trustee elected at an Annual Meeting shall be three (3) years, provided that the terms of all Trustees shall be set such that, as nearly as possible, one-third of the MGH Trustees and one-third of the Island Trustees shall be elected each year. The Member may at any time in its discretion elect Trustees to serve for terms of less than three years. Except for any Trustee who is serving as Chairman of the Corporation, no person elected Trustee who has served as such for nine consecutive years shall be eligible for re-election until one year following the date on which the Trustee’s last term expired. The Chairman may not serve as a Trustee for more than 12 consecutive years.

Submitted by Anonymous (not verified) on Fri, 10/13/2017 - 17:09

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JS Edgartown

The Citizens group is on the right track. Having been involved with a small community hospital myself, we had a board made of all community stakeholders, 3 year terms with up to 3 consecutive terms, a full disclosure financial and service annual report. Additionally BOD members had to cycle through committees and acquire healthcare knowledge. Keep up the good work and pressure.

Submitted by Anonymous (not verified) on Sat, 10/14/2017 - 14:55

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aisra Martha's Vineyard

Who talks to a hospital? I talk to my doctors, their assistants, nurses, technicians, and occasionally to an office person when I need copies of records. MV Hospital is not perfect, but the quality of care is excellent and the experience of having to be in the hospital is great, considering youre in a hospital, better by far than other places I've been. It's also beautiful. Even the ER, despite long waits in the summer because there are not enough doctors, is very reassuring to have there. The weird thing is that this group demanding more community input agrees that the quality of care is excellent. I really do not understand why a community needs to get this involved here. Is it they're upset that board members are wealthy or that they want to have more say in how their personal donations are being spent? Or, is this because of the recent firing, which I wonder if it is as much the community's business as this group seems to think? I donate to non-profits all the time, but I don't feel the need to control how they hire, fire, spend or organize themselves. And board members of non-profits are mostly always wealthy-- because they donate the most to the places they care the most about. I see nothing wrong with that. If you don't want to donate to our hospital, don't. But I am sure when you get chest pains, you'll be very happy they're there and doing exactly what they're doing in our community. There's plenty else on-island that needs looking into and deserving of being challenged by the community these days. I just don't understand why this group is focused on how our excellent hospital is run.

John English Tisbury

asira, you raise a few reasonable questions, but consider the following:

You cannot choose or move between primary care physicians.

The board is self-perpetuating and does not follow its own rules of term limits.

The board does not follow MGH's rules for transparency and accountibility.

With the board's tacit acceptance, the chairman of the board keeps his wife in place as head of development, and public relations, with a fat salary, and her own building and staff. Yet she is clearly not capable of doing the job properly. There is no serious outreach to donors, no financial disclosure (as required by law), no ability for the community to raise issues of concern, and 3 days after trying to fix the problem, the CEO gets fired, without the board being told.
I could go on and on. Doesnt this trouble you? It seems to trouble a lot of us judging from the community comments over the past few months.

Submitted by Anonymous (not verified) on Sat, 10/14/2017 - 17:45

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Alan NYC/Chilmark

Thank you to the citizens group for not backing down. It is appalling that the chairman of the board has not offered his resignation, that would go a long way in showing the community that the hospital is getting back on the right track.

Submitted by Anonymous (not verified) on Mon, 10/16/2017 - 08:09

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Ann Floyd Edgartown

I'd be happy to participate in another survey only if there was a timeline of what would be done with the results and when it would be done.

Mandatory following of the by-laws with independent reviews by an appointed committee would be a great first start.

And, PLEASE keep WINDERMERE in the forefront of any action/decisions. The Hospital board is also the board of this entity and, I believe, this is an absolute conflict of interest.

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